Store Support Specialist

6 days ago


Maldon, Essex, United Kingdom Screwfix Direct Ltd Full time

Screwfix Direct Ltd is a dynamic and fast-paced retail environment, and we're seeking a highly motivated Store Support Specialist to join our team. As a key member of our store operations team, you'll be responsible for ensuring seamless customer experiences, maintaining store appearance, and supporting sales teams.

About the Role

In this role, you'll work closely with customers to resolve queries, provide product information, and ensure a positive shopping experience. You'll also be responsible for maintaining store cleanliness, restocking shelves, and supporting sales teams with stock management and inventory control.

Key Responsibilities
  • Engage with customers, responding to queries and resolving issues promptly.
  • Provide expert advice on products, highlighting features, benefits, and compatibility.
  • Maintain accurate records of customer interactions, sales, and inventory levels.
  • Support sales teams with stock management, inventory control, and visual merchandising.
What We Offer

We're proud to offer a competitive salary of £20,000 - £26,000 per annum, depending on experience. In addition, you'll enjoy:

  • A comprehensive training program to help you develop your skills and knowledge.
  • A supportive and dynamic work environment with opportunities for career growth.
  • A competitive benefits package, including 28 days annual leave, plus Bank Holidays.
  • Discounts on Screwfix and B&Q products.
  • A range of other benefits, including life cover and company pension scheme.


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