Financial Services Team Member Role

7 days ago


Farnborough, Hampshire, United Kingdom BMW Group Full time
Key Responsibilities

As the Customer Insight & Complaints Analyst, you will be responsible for:

  • Carrying out detailed analysis of customer survey responses within the BMW Group Customer Insight Programme.
  • Conducting root cause analysis utilising customer survey and complaints data to identify and progress areas for improvement.

You will work closely with all teams within our Customer Interaction Services department to ensure effective communication and collaboration.


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