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Healthcare Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Self-Pay Team Leader. As a key member of our team, you will be responsible for leading a team of administrators, driving operational performance, and delivering high standards of customer service.
Key Responsibilities:
- Lead a team of administrators, providing guidance and support to ensure the timely management of administrative tasks.
- Develop and implement strategies to improve operational performance, including quality assessments and feedback sessions.
- Ensure all calls are answered in a timely manner, adhering to operational KPIs and delivering high standards of customer service.
- Plan the workforce in line with activity, ensuring the timely management of all administrative tasks associated with bookings, pre-op assessment, and admissions.
- Process KPIs weekly, identifying and addressing process issues to improve scores.
- Provide data and insights to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs as required.
- Deputise for the Outpatient Appointments Manager in their absence.
Requirements:
- Support other staff in the performance of duties, establishing good working relationships with colleagues and other Spire Healthcare staff.
- Promote effective lines of communication throughout the working environment.
- Continuously improve both oneself and the team to deliver on key tasks and objectives identified in Enabling Excellence reviews.
- Attend training events and meetings to acquire knowledge and skills that have been identified as making the post holder particularly successful.
- Perform all duties in accordance with hospital policies.
- Attend all mandatory training sessions and any other training and development courses as required.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
Our Values:
We are proud of our heritage in private healthcare and our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
