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Healthcare Administrator

1 month ago

Glasgow, Glasgow City, United Kingdom Nuffield Health Full time

Patient Services Administrator Role

Nuffield Health Glasgow Hospital is seeking a skilled administrator to join their team. The ideal candidate will have experience working in a fast-paced customer service environment and be able to prioritize and organize a workload of changing priorities.

Key Responsibilities:

  • Administer a large caseload of patients from referral to discharge, ensuring the company meets service deliverables.
  • Manage, appraise, and interpret data, information, and situations.
  • Handle enquiries and queries efficiently and effectively, escalating where necessary.
  • Prepare standard and ad-hoc reports as requested.
  • Provide clinic support, including patient and consultant liaison, appointment bookings, and room coordination.

Requirements:

  • Previous experience in a customer service environment.
  • Excellent telephone manner and verbal and written English communication skills.
  • Good working knowledge of Excel, Word, Outlook, and bespoke database.
  • Excellent attention to detail and understanding of policies and operating procedures.

Nuffield Health is a leading healthcare charity that offers a range of benefits to its employees, including financial and emotional wellbeing support, an online GP, gym membership, and private healthcare. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.