Senior Service Technologist for Commercial Coffee Equipment
1 week ago
We are a leading supplier and maintainer of high-end espresso coffee machines, serving offices, coffee shops, restaurants, airports, hotels, and food retailers across the UK.
About the RoleAs a Field Service Engineer with our team in North England, you will work primarily from home, covering a wide area to ensure the proper installation, maintenance, and repair of commercial coffee machines and ancillary equipment. Our focus is on delivering exceptional customer service and meeting the highest standards.
Key Responsibilities:- Install a variety of espresso coffee machines at client locations.
- Respond to faults, diagnose issues, and make necessary repairs.
- Pursue proactive maintenance activities to prevent equipment downtime.
- Order parts and replacement units as needed.
- Maintain accurate records and reports on machine status and services provided.
- Foster strong relationships with customers and our service desk team.
- Clearly communicate machine faults, findings, and repairs undertaken to clients.
- A valid full UK driving license (essential).
- A basic understanding of electrical principles and ability to interpret equipment diagrams.
- Experience in maintaining electrical equipment or as an electrician.
- Knowledge or experience in maintaining electro-mechanical systems.
- Field service experience preferred.
- Basic plumbing skills (not essential).
- Proficiency in using PDAs, smartphones, and computers/tablets.
- Excellent face-to-face customer interaction skills.
In return, we offer comprehensive training, a van, tools, a competitive salary range of £30K - £32K per annum (dependent on experience), bonus scheme, on-call allowance, and overtime opportunities, along with the chance to develop expertise in maintaining a diverse range of coffee making and ancillary equipment.
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