Service Delivery Manager

3 days ago


Buckingham, United Kingdom Interaction Recruitment Full time
Job Summary

The ideal candidate for this role will have a proven track record of leading service teams in the Forklift, Plant and/or Automotive industries. The successful applicant will be responsible for overseeing the daily scheduling of the field service team, providing emergency cover when necessary, and ensuring services are carried out within timescale. Additionally, they will be the point of contact for customer technical support, diagnosing, documenting and resolving issues where required.

This is an excellent opportunity to join Interaction Recruitment and take on a challenging leadership role. With a competitive salary range of £55,000-£65,000 per annum, you will be well rewarded for your hard work and dedication. Furthermore, you will have access to a company vehicle, fuel card, laptop and mobile phone, making your job even more efficient and convenient.

Key Responsibilities:
  • To lead and upskill an efficient service team within the forklift industry, leading both the workshop and field service teams effectively to ensure all breakdowns and servicing is carried out efficiently.
  • Oversee the daily scheduling for the field service team, providing occasional emergency cover when necessary to ensure services are carried out within timescale.
  • Be the point of contact for customer technical support, diagnosing, documenting and resolving issues where required, taking ownership of customer relationships.

Requirements:
  • Previous experience leading a service team within the Forklift, Plant and/or Automotive industries (essential)
  • Previous experience being hands on within these industries, carrying out mechanical/electrical fault finding, service and repair (essential)
  • Hands on management/leadership style and happy to assist the service team out in the field where required (essential)


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