Restaurant Operations Manager

2 days ago


Cookstown, United Kingdom Tim Hortons Full time
Restaurant Floor - Shift Manager

Estimated Annual Salary: £26,200 in the United Kingdom

About the Role:

The Restaurant Floor - Shift Manager plays a pivotal role in the success of our restaurants by ensuring that all aspects of day-to-day operations meet our high standards for people, products, cleanliness, and customer experience.

This position requires an individual who can motivate and lead a team to achieve targets and deliver outstanding results. The ideal candidate will be responsible for managing daily restaurant operations, including opening and closing procedures, maintaining operational standards such as product quality, food safety, speed of service, and hospitality.

Key Responsibilities:

  1. Deliver Exceptional Customer Experience: Maintain high standards of service, quality, and cleanliness.
  2. Motivate and Lead a Team: Achieve targets and deliver outstanding results.
  3. Ensure Accurate Inventory Management: Stock levels and product presentation to agreed standards.
  4. Manage Daily Restaurant Operations: Opening and closing procedures.
  5. Maintain Operational Standards: Product quality, food safety, speed of service, and hospitality.
  6. Sustain a Safe Working Environment: Adhere to health and safety policies and procedures.
  7. Collaborate with the Management Team: Achieve excellent audit scores and overall store performance.
  8. Provide Education and Training: Employees on restaurant policies and procedures.

Requirements:

  • Flexible Approach: Adapt to changing situations.
  • Previous Experience: Quick Service Restaurant (QSR) or similar environment.
  • Excellent Communication Skills: Work effectively in a team.
  • Higher Secondary School Qualification: RQF Level 3 / BTEC / A Levels equivalent.
  • Fluent English Language: Minimum B1 level.
  • Knowledge of Food Hygiene: Health & safety procedures desirable.


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