Senior Software Performance Analysis Engineer
4 weeks ago
Job Description Summary: As a Senior Software Performance Analysis Engineer at Digital Grid, you will be responsible for providing customer support services as a software engineer on our digital solutions. You will develop solutions to enhance our products and fix customer issues on the software, database, and IT systems. You will work on the product deployment pipeline and maintain a robust process for quality and automation. At this position, you will act as a technical expert and provide technical expertise guidance to our customers on our digital solutions.
Key Responsibilities:
- Provide software engineering support for incoming tickets across various modules in the product
- Research and troubleshoot issues involving all aspects of our GE Vernova solutions, including but not limited to configuration, user interface, network, and communication connectivity and performance.
- Read and understand complex application software codes and suggest fixes to resolve support issues
- Perform the regular build deployment activities, orchestrate the deployment process, and guide the application through different environments until it reaches production
- Travel to customer sites in the region as required
- Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
- C/C++, Java, SQL, Shell scripting, ability to read and interpret logs & debug files, Kubernetes
- Red Hat Linux and Oracle
- Software engineering experience for Real-time systems like SCADA systems
- Experience picking up and installing fixes on live customer systems preferred
- Proven track record of problem identification, analysis, and resolution
- DevOps Experience with tools like Jenkins, GITHUB, Clear Case, SVN
- Must be able to speak and write in English
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