Sales and Operations Coordinator

2 months ago

London, Greater London, United Kingdom Midstream Lighting Full time
About Us

Midstream Lighting is a leading technology company that specializes in designing and manufacturing high-quality LED lighting solutions for various industries worldwide. With a strong focus on innovation and sustainability, we have established ourselves as a global leader in the lighting industry. Our mission is to provide our clients with exceptional lighting products and solutions while maintaining a commitment to environmental stewardship.

Role Overview

We are seeking a highly organized and detail-oriented Sales and Operations Coordinator to join our growing team. This role is ideal for a young, smart individual eager to learn the complexities of our lighting solutions. You will be responsible for the end-to-end order lifecycle, from initial quotations to order processing, ensuring best-in-class customer service and communication.

Key Responsibilities
  • Process customer enquiries and generate accurate quotes.
  • Manage the entire order lifecycle from initial customer enquiries and requests for quotations (RFQs) to receiving purchase orders.
  • Input data for new customer accounts.
  • Manage all quotations in our ERP system, including rejecting lost opportunities and accepting received orders.
  • Create sales orders for approval by the line manager and finance department.
  • Prepare draft purchase orders for approval.
  • Coordinate with internal and external stakeholders (sales, engineering, operations, finance).
  • Communicate regularly with clients regarding their order status, production updates, and delivery timelines.
  • Update sales order dates in line with production schedule changes and inform customers accordingly.
  • Share order acknowledgements.
  • Maintain accurate customer information in the ERP system.
  • Periodically cleanse quotations to align with CRM data for accurate forecasting.
  • Analyse all sales and purchase orders to ensure completeness and prevent delays.
Requirements
  • Highly organized with strong attention to detail.
  • Ability to work independently and as part of a team.
  • Strong analytical and numeric skills.
  • Ability to prioritize tasks and work under pressure.
  • Excellent time management skills.
  • Strong customer service skills.
  • Excellent verbal and written communication skills.
  • Willingness to obtain further professional qualifications to develop and improve practices.
  • Degree or apprenticeship in business studies, sales and operations, or a related field.
  • Minimum of 2 years of order processing or administrative experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with ERP and project management software is beneficial.
Benefits
  • Competitive Salary: Starting salary based on experience and qualifications.
  • Flexible Work Arrangement: A hybrid working model allows for a balanced schedule between the office and remote work.
  • Training and Development: Opportunities for professional growth with training programs and access to learning resources.
  • Retirement Savings: A company-matched pension plan will help you secure your future.
  • Paid Time Off: Generous vacation days, plus additional holidays and leave.
  • Corporate Culture: Collaborative and inclusive work environment focused on innovation and excellence.

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