Retail Customer Advisor

4 days ago


Dumfries, Dumfries and Galloway, United Kingdom Three Full time

About This Role

We're looking for a Retail Customer Advisor to join our team at Three. As a customer-focused individual, you'll be responsible for delivering exceptional customer service and ensuring our customers have an outstanding experience.

Key Responsibilities

  • Understanding each customer's needs and preferences
  • Setting the bar on coverage, reliability, and customer care
  • Solving queries for customers quickly and efficiently
  • Providing amazing experiences that make customers feel valued
  • Achieving personal and store KPIs
  • Matching our products and services to our customers' needs and selling them to our amazing state-of-the-art products and services
  • Driving customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
  • Offering solutions to customers with general mobile or network queries

What You'll Get

  • £12 per hour
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

What We're Looking For

  • Experience in a customer-facing role
  • Awesome communication skills
  • Willingness to learn and grow with our team

Our Culture

At Three, we value diversity and inclusion. We believe that our people make us who we are, and we're committed to creating a workplace where everyone feels valued and supported.

Why Join Us?

Join us at Three and be part of a team that's passionate about delivering exceptional customer experiences. We offer a range of benefits, including competitive pay, great training and development opportunities, and a chance to work with a diverse and inclusive team.


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