York Area Maintenance Technician
15 hours ago
Estimated Salary: £35,000 - £40,000 per annum
Role OverviewWe are seeking a skilled Field Service Technician to join our team to cover the York customer base.
In this role, you will be part of a collaborative and forward-focused team that shares a pride in our work and commitment to delighting customers.
Our mission is to deliver best-in-class service and revenue against budget.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Acting as a brand ambassador for our products and services.
- Undertaking service visits to repair and replace products across all our brands.
- Providing feedback on technical field issues to support business improvement.
- Demonstrating excellent customer service skills to meet customer needs.
- Reducing warranty costs by achieving business-defined Key Performance Indicators.
- Supporting business revenue growth by offering customers appropriate spare parts and upgrading replacement products.
The ideal candidate will have:
- Effective and proven customer service experience.
- Ability to work unsupervised and make decisions independently.
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