York Area Maintenance Technician

15 hours ago


York, York City, United Kingdom Sterling Kohler Full time

Estimated Salary: £35,000 - £40,000 per annum

Role Overview

We are seeking a skilled Field Service Technician to join our team to cover the York customer base.

In this role, you will be part of a collaborative and forward-focused team that shares a pride in our work and commitment to delighting customers.

Our mission is to deliver best-in-class service and revenue against budget.

Key Responsibilities

The successful candidate will be responsible for:

  1. Acting as a brand ambassador for our products and services.
  2. Undertaking service visits to repair and replace products across all our brands.
  3. Providing feedback on technical field issues to support business improvement.
  4. Demonstrating excellent customer service skills to meet customer needs.
  5. Reducing warranty costs by achieving business-defined Key Performance Indicators.
  6. Supporting business revenue growth by offering customers appropriate spare parts and upgrading replacement products.
Skills and Requirements

The ideal candidate will have:

  • Effective and proven customer service experience.
  • Ability to work unsupervised and make decisions independently.


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