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Payroll Services Advisor

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Uniting People Full time
Job Title: Payroll Services Advisor

Join Uniting People as a Payroll Services Advisor and make a meaningful impact on our clients' payroll processes.

About the Role:

We are seeking a highly skilled and experienced Payroll Services Advisor to join our team. As a Payroll Services Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their payroll needs are met efficiently and effectively.

Key Responsibilities:
  • Provide first-line support for payroll, HR administration, and associated queries
  • Manage inbound and outbound telephone and other communication channels through case management tools
  • Participate in payroll processing and quality checks
  • Escalate complex queries and provide coaching support to team members
Requirements:
  • Expert knowledge of payroll processing and UK legislation
  • Working knowledge of ITrent or payroll ERP systems
  • Customer service, telephony, and case management experience
  • Quality assurance standards and delivering a great customer experience
What We Offer:

As a Payroll Services Advisor at Uniting People, you will have the opportunity to work with a purpose-led transformation company, built on belief. You will be part of a team that makes a meaningful difference to the people and communities we serve.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.