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Facilities Coordinator

2 months ago

Rotherham, Rotherham, United Kingdom CBRE Full time
About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering exceptional customer service experience to employees and guests of a designated building.

This role is part of the Workplace Experience function, responsible for providing world-class customer service to clients and visitors of a designated building.

Key Responsibilities:
  • First Point of Contact: Greet all individuals entering the facility with a friendly and welcoming demeanor, issue visitor and parking passes, and follow security protocols.
  • Customer Service: Make a memorable first impression by answering the telephone in a professional manner, create presentations, and speak to various-sized groups.
  • Event Coordination: Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Facilities Management: Approve janitorial or maintenance work orders as needed, address issues with vendors or staff as needed.
  • Problem Resolution: Resolve inquiries or complaints from employees, guests, and co-workers in a professional customer service-driven manner.
  • Team Support: Oversee support for the team as directed, including office supply management, meeting coordination, and equipment care.
  • Quality Assurance: Review customized client materials to ensure they follow brand guidelines.
  • Emergency Response: Follow property-specific security and emergency procedures, notify management to ensure the safety of all individuals in the building.
  • Training and Development: Deliver new hire orientation, training, and coaching, create presentations, and speak to various-sized groups.
  • Adaptability: Follow specific directions as given by the manager and work under minimal supervision.
  • Analysis and Problem-Solving: Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
  • Process Improvement: Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Communication: Evaluate and communicate unusual and/or complex content in a concise and logical way.
Requirements:
  • Education: High School Diploma or GED with 3-4 years of job-related experience.
  • Knowledge and Skills: Comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Technical Skills: In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Personal Qualities: Advanced organizational skills with an inquisitive mindset.