Health Club Front Desk Associate
4 weeks ago
Are you a warm and welcoming individual with excellent organisational skills? Do you have a genuine passion for health, wellness and customer service? Bannatyne, a leader in the health and wellness industry, is seeking a Front of House Assistant to join our team.
Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries, providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements:
- Strong interpersonal and communications skills, with a customer-focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
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