Market Training Specialist

3 weeks ago

London, Greater London, United Kingdom McDonald's Full time

About the Role

We are seeking a highly skilled Market Training Lead to join our UK&I Transformation team. As a key member of our team, you will play a pivotal role in enabling new ways of working, driving the successful implementation of a Finance technology system, and informing process improvements across the Global Finance team.

Key Responsibilities

  • Collaborate with the GF Mod Program Training Lead to develop a robust training strategy that aligns with the objectives of the GF Mod program.
  • Validate a thorough assessment of training needs across various departments and user groups to identify knowledge gaps and create targeted training plans.
  • Cascade high-quality training materials, including user manuals, online tutorials, videos, and other resources to support end-users in understanding and utilizing the new finance systems effectively.
  • Support engaging training sessions, workshops, and webinars for employees, finance professionals, and managers.
  • Collaborate with Market Finance teams to identify and train a network of champions or superusers who can provide ongoing training and support to employees within their respective teams.
  • Work closely with the GF Mod Market change management lead to develop and implement change communication plans, ensuring employees are aware of the benefits and features of the new finance systems and are prepared for the transition.
  • Monitor the effectiveness of the training program through feedback mechanisms, surveys, and user assessments, and continuously refine the training materials and delivery methods based on feedback and performance data.
  • Collaborate with cross-functional teams, including IT, Finance, and project management to ensure seamless integration of the Finance system and alignment with organizational objectives.
  • Maintain comprehensive training documentation, including training schedules, attendance records, and evaluation reports. Provide regular progress reports to project stakeholders.

About the Team

You will be part of the UK&I Transformation team, which connects people across our business to focus on delivering the right projects, in the best way, to achieve our business goals. This small but hugely important team proactively and independently challenges and innovates, working diligently to improve the way we work and deliver change as a business.

In this role, you will also have a dotted line into a Global Change Team, which is accountable for the full Global Finance Modernisation Programme. This team will lead the Global Change methodology, for which you will localize for the UK&I.

About You

We are looking for a highly skilled and experienced Market Training Lead who can bring their expertise to our team. You will have a Bachelor's degree in human resources, organizational development, or a related field, and proven experience leading training initiatives, including the implementation of cloud-based Finance systems.

You will also have strong project management skills, excellent communication and interpersonal skills, and the ability to engage and train individuals at all levels of the organization. Additionally, you will have proficiency in designing and delivering engaging training sessions using various methodologies, familiarity with change management principles and practices, and strong analytical and problem-solving skills.

About McDonald's

At McDonald's, we are people from all walks of life, and we are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices. We have a strong heritage of diversity and representation within our communities, which we are proud of. We do not tolerate inequality, injustice, or discrimination of any kind, and we recognize our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it.

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