Application Services Specialist
3 weeks ago
About This Role
We are seeking an experienced Application Services Analyst to join our IT team in a full-time capacity.
Key Responsibilities
- Manage defined applications by installing, configuring, upgrading, administering, monitoring, and maintaining them to ensure they are correct, consistent, and available at all required times.
- Provide subject matter expertise to assist other teams in input into designs, test plans, and confirm that solutions developed meet acceptance criteria.
- Assess and analyze release components, carry out early life support activities, and provide support advice to initial users.
- Provide 2nd line support for assigned applications, including minor upgrades, fixes, and minor enhancements as required.
- Investigate all assigned incidents to root cause, manage the escalation to third line support teams, and maintain management of escalated incidents to ensure timely and satisfactory resolution.
- Use application management software and tools to investigate issues, collect performance statistics, and create reports.
- Support the identification and management of risks, and coordinate the implementation of fixes or small-scale enhancements to the applications.
Qualifications and Experience
- A degree in IT or a relevant business topic is preferred.
- Working knowledge of ITIL principles, FTP, SFTP, and UNIX is required.
About New Look
We pride ourselves on being a flexible employer, offering a range of benefits, including 40% staff discount, monthly 25% off privilege vouchers, season ticket loans, pension, and virtual GP access.
We are a company that prioritizes development and offers training to support your progression. Join us to be part of a team that values customer-obsessed, and we work as one.
Apply now to find out more about this exciting opportunity.
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