Arrears Management Specialist
3 weeks ago
A key position within our commercial property management team, requiring a skilled Arrears Management Specialist to oversee the effective management of arrears across our diverse portfolio of clients. This involves maintaining regular communication with tenants, utilizing appropriate collection techniques, and collaborating closely with our accounts teams to provide an exceptional service to our clients.
The successful candidate will be responsible for reviewing and managing the arrears of our client investments, ensuring timely chasing and collection of outstanding payments. They will also produce detailed arrears reports with analysis, presenting these findings to Property Managers and clients as required.
Additionally, this role requires strong organizational and prioritization skills, as well as excellent attention to detail, to maintain accurate records and manage multiple tasks effectively.
Key Responsibilities:
- Communication with tenants through various channels, including phone, email, and letter
- Maintaining up-to-date tenant databases with accurate details
- Proactively contacting tenants based on their payment history
- Regular review of daily bank downloads to assist Treasury teams with correct allocation of incoming funds
- Reconciliation of tenant accounts
- Instructing collection agencies or legal action where authorized and following through to completion
- Other duties as required to ensure the smooth operation of the credit control department
Benefits:
- A competitive salary range of £21,000-£24,000
- An opportunity to work in a dynamic and supportive team environment
- A comprehensive benefits package, including hybrid working arrangements, study support, discretionary annual bonus, and more
We are seeking a proactive, practical, and positive individual with excellent communication skills to join our team. If you possess strong numerical skills, IT proficiency, particularly in Microsoft Outlook and Excel, and a keen eye for detail, we encourage you to apply.
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