Operations Associate, Rider Onboarding Specialist
13 hours ago
At Deliveroo, we're revolutionizing the way people shop and eat by connecting consumers, restaurants, shops, and riders. Our mission is to make access to food and products more convenient and enjoyable. We're a technology-driven company at the forefront of the fastest-growing industry in the world.
Join Our Rider Onboarding and Compliance TeamWe're seeking an experienced Operations Associate to join our Rider Onboarding and Compliance team. As a key member of our team, you'll play a crucial role in optimizing our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants.
Key Responsibilities- Build large-scale global projects related to rider onboarding and compliance pipelines and process standardisation.
- Work with the Delivery Operations team and local markets on projects focused on execution excellence, process improvements, and new compliance initiatives.
- Analyse data to identify areas for improvement and oversee data-driven solutions to increase conversion and velocity at which our applicants become riders.
- Be an important touch point for our vendors, improving how we communicate, managing weekly planning, and ensuring targets are met.
- Analyse root causes of operational malfunctions and provide solutions.
- Daily involvement in our Rider Supply and Rider Compliance team processes.
- Liaise with our partners, developing ways to communicate data in a clear and efficient format.
- Be the Rider advocate, focusing on internal goals and being the voice of the riders to give them the best possible experience with Deliveroo.
- At least 2 years of experience in an Operational role.
- Knowledge of Salesforce and Google Sheets formulas.
- Curious, thoughtful, and happy to question the status quo. Keep pushing for further improvements.
- Able to explain complex processes to a range of partners in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members.
- 25 days holiday, paid bank holidays, pension, life, health & dental insurance.
- Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing.
- Employee assistance program, Cycle-to-work scheme.
- Company-paid team meals and nights out.
- Online learning courses.
We're a technology-driven company at the forefront of the fastest-growing industry in the world. We're still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we're always looking for new ideas.
Workplace & DiversityWe believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingAt Deliveroo, we're transforming the way the world eats by making food more convenient and accessible. We're a technology-driven company at the forefront of the fastest-growing industry in the world, and we're looking for a talented Operations Associate to join our Rider Onboarding team.About the RoleWe're...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingAt Deliveroo, we're transforming the way the world eats by making food more convenient and accessible. We're a technology-driven company at the forefront of the fastest-growing industry in the world, and we're looking for a talented Operations Associate to join our Rider Onboarding team.About the RoleWe're...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingAt Deliveroo, we're transforming the way the world eats by making food more convenient and accessible. We're a technology-driven company at the forefront of the fastest-growing industry in the world, and we're looking for a talented Operations Associate to join our Rider Onboarding team.About the RoleWe're...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingAt Deliveroo, we're transforming the way the world eats by making food more convenient and accessible. We're a technology-driven company at the forefront of the fastest-growing industry in the world, and we're looking for a talented Operations Associate to join our Rider Onboarding team.About the RoleWe're...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingDeliveroo is transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the fastest-growing industry in the world.About the RoleWe are seeking an Operations Associate to join our Rider Onboarding team. As an Operations Associate,...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingDeliveroo is transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the fastest-growing industry in the world.About the RoleWe are seeking an Operations Associate to join our Rider Onboarding team. As an Operations Associate,...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingDeliveroo is transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the fastest-growing industry in the world.About the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding team. As a key member of...
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: Operations Associate, Rider OnboardingDeliveroo is transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the fastest-growing industry in the world.About the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding team. As a key member of...
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London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding and Compliance team. As a key member of our team, you will be responsible for optimizing our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants.Key...
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London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleWe are seeking an experienced Operations Associate to join our Rider Onboarding and Compliance team. As a key member of our team, you will be responsible for optimizing our onboarding funnels to ensure we meet our rider supply target for our global markets while ensuring a compliant and smooth experience for our applicants.Key...
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