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Customer Liaison Officer

2 months ago

Worthing, West Sussex, United Kingdom TSR Recruitment Limited Full time
Customer Liaison Officer

TS Recruitment Limited is seeking a skilled Customer Liaison Officer to join our team. As a key member of our Property Services Contractor, you will be responsible for building strong relationships with residents and ensuring their needs are met.

Key Responsibilities:
  • Meet with residents to discuss their concerns and issues
  • Prepare correspondence to address access, delays, and changes to works
  • Deal with resident complaints and issues via email, phone, or in-person visits
  • Collect KPIs upon work completion and log the results
  • Arrange appointments for workers and subcontractors as needed
  • Develop and maintain good relationships with residents
Requirements:
  • Driving license is essential
  • Strong face-to-face customer service experience
  • Good communication skills, both oral and written
  • Flexible to accommodate resident needs
  • Excellent time keeping and organisational skills
  • Basic IT knowledge

If you have the relevant experience and skills to succeed in this role, please apply online today with a copy of your current CV. We look forward to hearing from you.