Customer Service Team Lead

4 days ago

Nottingham, Nottingham, United Kingdom Next Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Manager to join our team at Next. As a key member of our customer service team, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
  • Develop and implement effective coaching and training programs to enhance team performance.
  • Collaborate with other departments to ensure seamless service delivery and continuous improvement.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements:

  • Proven experience in customer service management, preferably in a contact centre environment.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to analyze data and make informed decisions to drive business improvement.
  • Strong problem-solving skills, with the ability to think critically and creatively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading retailer and make a real difference to our customers' lives.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].

  • Customer Protection Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences worldwide. We strive to revolutionize the gambling industry through innovation, sustainability, and a commitment to responsible gaming. Protecting Our...

  • Customer Protection Analyst

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences. Our mission is to revolutionize the gambling industry while prioritizing sustainability and growth for our players, ourselves, and the broader entertainment...

  • Administrative Assistant

    1 week ago

    Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    {"title": "Administrative Assistant", "subtitle": "Customer Service Role", "content": "We are seeking an experienced administrative assistant to join our team as a customer service representative. The successful candidate will be responsible for providing exceptional customer service to our clients, processing sales orders, and maintaining accurate...

  • Administrative Assistant

    1 week ago

    Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    {"title": "Administrative Assistant", "subtitle": "Customer Service Role", "content": "We are seeking an experienced administrative assistant to join our team as a customer service representative. The successful candidate will be responsible for providing exceptional customer service to our clients, processing sales orders, and maintaining accurate...

  • Customer Support Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Duval Associates Full time

    Customer Support Manager – Technical Support, Customer Service and Guest SupportAs a Customer Support Manager at Duval Associates, you will be responsible for leading a team of technical support professionals in providing exceptional service to our enterprise customer accounts. This is a hands-on leadership role that involves managing a team of 5,...

  • Customer Support Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Duval Associates Full time

    Customer Support Manager – Technical Support, Customer Service and Guest SupportAs a Customer Support Manager at Duval Associates, you will be responsible for leading a team of technical support professionals in providing exceptional service to our enterprise customer accounts. This is a hands-on leadership role that involves managing a team of 5,...

  • Service Desk Team Lead

    1 week ago

    Nottingham, Nottingham, United Kingdom Nasstar (Uk) Ltd Full time

    Job DescriptionWe are seeking a highly skilled Service Desk Team Leader to join our team at Nasstar (UK) Ltd.About the Role:As a Service Desk Team Leader, you will be responsible for leading a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our IT service desk.Key Responsibilities:Lead a...

  • Food and Beverage Team Lead

    6 days ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Responsibilities and Expectations =========================== As a Food and Beverage Team Lead at Cineworld Cinemas Ltd, you will be responsible for leading a team of food and beverage service staff. Your key responsibilities will include: * Cash Handling and Reconciliation * Food Handling and Stock Control * Use of Technology, including IT Systems, Till...

  • Food and Beverage Team Lead

    6 days ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Responsibilities and Expectations =========================== As a Food and Beverage Team Lead at Cineworld Cinemas Ltd, you will be responsible for leading a team of food and beverage service staff. Your key responsibilities will include: * Cash Handling and Reconciliation * Food Handling and Stock Control * Use of Technology, including IT Systems, Till...

  • Food and Beverage Team Lead

    5 days ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Responsibilities and Expectations =========================== As a Food and Beverage Team Lead at Cineworld Cinemas Ltd, you will be responsible for leading a team of food and beverage service staff. Your key responsibilities will include: * Cash Handling and Reconciliation * Food Handling and Stock Control * Use of Technology, including IT Systems, Till...

  • Food and Beverage Team Lead

    5 days ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Responsibilities and Expectations =========================== As a Food and Beverage Team Lead at Cineworld Cinemas Ltd, you will be responsible for leading a team of food and beverage service staff. Your key responsibilities will include: * Cash Handling and Reconciliation * Food Handling and Stock Control * Use of Technology, including IT Systems, Till...

  • Food and Beverage Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Job Summary:Cineworld Cinemas Ltd is seeking a highly skilled and experienced Food and Beverage Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the highest standards of customer service and food quality in our cinemas.Key Responsibilities:Cash Handling and Reconciliation: Accurately manage cash...

  • Food and Beverage Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Cineworld Cinemas Ltd Full time

    Job Summary:Cineworld Cinemas Ltd is seeking a highly skilled and experienced Food and Beverage Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the highest standards of customer service and food quality in our cinemas.Key Responsibilities:Cash Handling and Reconciliation: Accurately manage cash...

  • Service Desk Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeadJob Summary:We are seeking an experienced Service Desk Team Lead to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.Key...

  • Service Desk Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeadJob Summary:We are seeking an experienced Service Desk Team Lead to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.Key...

  • Service Desk Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeadAs a Service Desk Team Lead at Air IT, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.Key Responsibilities:Manage the performance of technical engineers through objective setting, regular 1-2-1's, encouraging...

  • Service Desk Team Lead

    1 day ago

    Nottingham, Nottingham, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeadAs a Service Desk Team Lead at Air IT, you will be responsible for managing a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations.Key Responsibilities:Manage the performance of technical engineers through objective setting, regular 1-2-1's, encouraging...

  • Service Desk Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Nasstar (Uk) Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at Nasstar (UK) Ltd.Key Responsibilities:Lead and manage a team of IT support specialists to provide exceptional customer service and technical support to our clients.Develop and implement effective processes and procedures to ensure efficient and effective...

  • Service Desk Team Lead

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Nasstar (Uk) Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at Nasstar (UK) Ltd.Key Responsibilities:Lead and manage a team of IT support specialists to provide exceptional customer service and technical support to our clients.Develop and implement effective processes and procedures to ensure efficient and effective...

  • Service Desk Team Lead

    2 days ago

    Nottingham, Nottingham, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeadJob Summary:We are seeking an experienced Service Desk Team Lead to join our team at Air IT. As a key member of our service delivery team, you will be responsible for managing a team of engineers to deliver high-quality service to our clients.Key Responsibilities:Manage a team of engineers to deliver high-performing service...