IT-Systemingenieur
1 month ago
Beschreibung der Rolle
Als IT-Systemingenieur arbeitest Du in unserem Ops Tech Solutions Team an der Wartung, Aufrüstung und dem Schutz der IT-Infrastruktur und Endbenutzergeräte von Amazon. Du unterstützt unsere lokalen Benutzer dabei, die neueste Technologie zu nutzen, und bist für die Kommunikation mit verschiedenen Stakeholdern verantwortlich.
Hauptaufgaben
Deine Aufgaben umfassen die Unterstützung lokaler Benutzer durch Installation, Support und Fehlerbehebung für die IT-Infrastruktur, Endbenutzergeräte und Anwendungen, die Verwaltung von Support-Tickets sowie die Bereitstellung von First- und Second-Line Support.
Eine typische Arbeitstag
Ein typischer Arbeitstag bei Amazon findet in einem dynamischen Umfeld statt. Du hast die Möglichkeit, deine Ideen einzubringen, wie wir unsere Systeme und unseren Service für unsere internen Kunden weiter optimieren können.
Über das Team
Unser OTS-Team bietet allen Amazon-Betriebsstandorten weltweit laufenden Tech-Support. Wir arbeiten engagiert daran, Leistung und Nachhaltigkeit für alle neuen Lösungen im Gleichgewicht zu halten. Du arbeitest mit Kollegen, Remote-Support-Teams und dem Unternehmen zusammen, um wesentliche IT-Support-Funktionen auszuüben.
Anforderungen
- Ein erfolgreich abgeschlossenes Studium im Bereich der Informatik oder eine vergleichbare Ausbildung oder nachweislich vergleichbare Kenntnisse
- Erfahrung im Gebrauch von Hardware und Software, einschließlich Microsoft Office oder Windows, in einer IT-Rolle
- Erfahrung mit der Arbeit im IT-Support oder IT-Asset-Management und -Einkauf
- Erfahrung in der Kommunikation mit verschiedenen Stakeholdern, einschließlich Kollegen und Führungskräften
- B1+ Deutsch-Kenntnisse in Wort und Schrift
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