Digital Production Operations Manager

3 weeks ago


London, Greater London, United Kingdom ALLSAINTS Full time

About AllSaints

We are a global fashion brand committed to creating exceptional experiences for our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us.

Job Overview

As a Digital Production Operations Manager at AllSaints, you will play a key role in ensuring the smooth operation of our digital platforms. You will be responsible for managing the production process, from content implementation to site maintenance, working closely with the Digital Experience Manager and development team.

Key Responsibilities

  • Content Management: Ensure all digital touchpoints, including regions of the site and app, have up-to-date content driven by the critical path.
  • Site Maintenance: Support ongoing maintenance, site changes such as campaign or sale launch, content implementation, and daily checks and updates.
  • Quality Assurance: Responsible for ensuring all new content has been thoroughly tested, coordinating with relevant teams when tasks are ready to be tested, issues are resolved in a timely manner, and escalating where necessary.
  • Team Management: Manage the Digital Productions Coordinator(s), motivating and developing the team with regular one-to-ones and performance reviews, and conducting their appraisal with the Digital Experience Manager.
  • Training and Development: Ensure the team is trained to a high proficiency on CMS, and check work to ensure it is of high quality.
  • Promotion Management: Responsible for the setup of promotions onsite and the testing of new promotions working alongside the Product Owner.
  • Reporting: Report on the performance of site content updates and use this to inform new content/promotion builds.

About the Role

This is an exciting opportunity to join the AllSaints digital family at a time of great growth. You will work closely and report directly to the Digital Production Manager.

Requirements

  • Is computer literate and able to use CMS systems and Google suite.
  • Experience in website content management is required.
  • Sales Force experience is preferable.
  • Ecommerce and fashion retail experience is preferable.
  • Management experience is preferable.
  • Proactive and able to think creatively when problem-solving.
  • Communicates with others clearly, effectively, professionally, and with respect.
  • Excellent time management and organizational skills, able to prioritize work accordingly, and work flexibly to hit deadlines.
  • Excellent team player who is collaborative in their approach and supports team objectives.
  • Reliable and acts in a timely manner.
  • Understanding of SEO best practice.
  • Creative eye and attention to detail.
  • Motivated self-starter who can work autonomously.
  • Demonstrates the brand values and promotes them within the business.
  • Strives to achieve and drive the best results possible for the brand.

What We Offer

We offer a competitive salary of £40,000 - £60,000 per annum, depending on experience, as well as a range of benefits, including a generous wardrobe allowance, employee discount, 25 days holiday increasing to 28 days after 2 years continuous service, bank holidays, birthdays, and volunteering days off, access to dental cash plan and free virtual GP appointments through Aviva, UNUM employee assistance helpline, life assurance cover, access to discounted gym membership and corporate discounts, hybrid working in our historic East London studios, working hours are 9-5.30pm, free, confidential, wellbeing and lifestyle support with Retail Trust, enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause), health days for you to use either for physical or mental wellness, dedicated mental health support from our mental health first aiders, eye care vouchers, season ticket loans, and much more.

About the Location

The role is based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses, including discounts on food, shopping, and health & beauty. Studio location . Approximately a 10-minute walk from Liverpool Street Station and a 5-minute walk from Shoreditch High Street.



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