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Retail Team Member

1 month ago

Brighton, Brighton and Hove, United Kingdom Finisterre Full time
About Finisterre

We are a B Corp certified brand that designs functional and sustainable products for those who share a love of the sea and adventure. Our retail teams are the beating heart of our community, and we are looking for talented individuals to join our team at our Brighton store.

Role Overview

The Retail Crew is the first step on the ladder of our retail development path. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the commercial success of the store.

Key Responsibilities
  • Customer Experience
    • Create engaging customer relationships through sharing genuine experiences and personal interests.
    • Understand and communicate our product range authentically through own experience and technical knowledge.
    • Provide openness and honesty in all situations, taking appropriate actions to ensure a high standard of customer service.
    • Build a loyal customer base and positive relationships throughout the Finisterre community.
  • Commercial
    • Contribute to the commercial success of the store through delivering sale targets and KPIs.
    • Exceed customers' expectations and maximise sales potential through our multi-channel offer effectively.
    • Contribute to the timely execution of all launches, promotions, and campaigns in store.
  • Operations
    • Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
    • Maintain high security through service, shop floor awareness, and ensuring all security measures are adhered to.
    • Ensure all health and safety policies are adhered to at all times.
    • Maintain a high standard of housekeeping throughout the store and back of house.
    • Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
    • Contribute to the continuous improvement of operations, always seeking better, more efficient practices and feeding back to store managers on potential changes.
  • People
    • Actively participate in the team by helping others and building positive relationships throughout the store.
    • Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
    • Adhere to all current policy and procedure laid out by Finisterre.
    • Bring our values to life.
    Requirements
    • You share our love of the sea and our brand values.
    • You are a people person, genuinely liking talking to others, being outgoing and approachable.
    • You are self-motivated, proactive, and committed in your own personal development, education, and training.
    • You are willing to take on new and ad hoc tasks when required.
    • Previous experience in a customer-focused role.
    • A strong understanding of exceptional customer service.
    • Knowledge of retail operations.
    Benefits

We offer a competitive hourly rate of £12 per hour, a discretionary bonus scheme, a pension scheme with Nest, 25 days holiday per year, plus an allowance of up to 8 UK bank holidays, additional holidays for length of service, your birthday day off, 60% product discount for personal and gift use, 30% Friends and Family product discount, life assurance with access to an employee assistance program, access to a wide range of wellbeing programs, regular team social and training days, paid volunteering opportunities, various discounts from our B Corp community, individual training and development plans, Sea Tuesday companywide updates, and so much more.