Operations Coordinator

1 week ago


Carlisle, Cumbria, United Kingdom Northern Security Limited Full time
{"h2": "Job Overview", "p": "At Northern Security Limited, we are seeking a highly skilled Operations Coordinator to join our team. This role will be responsible for the forward rostering of our security officers, ensuring we meet our customer contractual commitments for resources to protect their properties and people. The successful candidate will have extensive experience of system-based roster planning, ideally within a security or manned resourcing environment.

Key Responsibilities:

* Devising and completing all employee rotas in advance, working towards regularised working patterns and long-term advanced notice of shift allocations.
* Responsible for the organisation of security officer availability, annual leave planning and dropped shift / absence cover (supported by our 24*7 Control Room).
* Acquire an in-depth understanding of the unique service delivery requirements of each customer site ensuring that we can meet all customer scheduled and ad hoc needs and that site-specific requests are fulfilled to the customers satisfaction.
* Build and maintain excellent, positive relationships with our customers and officers at all times.
* Be proactive and forward-thinking in the planning approach in order to achieve an optimised resource schedule that maximises flexibility.
* Have a thorough understanding of the software tools and systems available to ensure we are using them in the most efficient and optimised way including devising and delivering meaningful reporting solutions in support of the operation of the business.
* Liaise with HR and the Operations Management team to identify current and future recruitment needs and succession planning goals.
* Day-to-day management of our Control Room

Requirements:

* Extensive experience of system-based roster planning, ideally within a security or manned resourcing environment.
* Skilled administrator with the ability to prioritise multiple tasks simultaneously.
* Excellent people management skills plus the ability to engage with colleagues and customers at all levels is essential.

If you are a motivated and organised individual with a passion for workforce planning, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you"}

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