Data Management Team Lead for Hybrid Workforce
3 weeks ago
About Royal Mail Group
We are a leading provider of postal and delivery services, with a long history of innovation and customer satisfaction.
Competitive Salary and Benefits
The successful candidate will receive a competitive salary of £45,000 - £60,000 per annum, depending on experience. This includes a comprehensive benefits package, including 10% annual bonus potential, 25 days annual leave, plus bank holidays, increasing to 27.5 days after 10 years service, and a company pension scheme with highly competitive contribution rates.
Job Description
This is a Hybrid working role that requires attendance at our office in Sheffield. We are seeking an experienced Data Management Team Lead to join our HR services team, who will play a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment.
Key Responsibilities
- Manage the product backlog of tickets, providing stakeholders with timely updates and pushing resolutions.
- Assist in the prioritisation of tickets and change requests on PCM (People Case Management).
- Participate and often lead scrum events on the product, facilitating discussions and actions.
- Act as primary contact for PCM change, gaining buy-in from stakeholders while gathering clear instructions for developers.
- Help communicate the vision by creating and sharing product roadmaps.
- Manage key compliance tasks to ensure integrity of PSP (People System Portal) / PCM data and its users in conjunction with internal and external audit.
Requirements
To excel in this role, you will possess:
- Excellent data management and analytical skills, experience working with large data sets and reconciliations.
- Experience working on a technical helpdesk and demonstrating trouble-shooting analytical ability.
- Good organisational skills and a track record of delivering to tight deadlines while working flexibly to meet customer needs.
- Ability to prioritise workloads of self and others, meeting KPIs.
- In-depth knowledge of Scrum and Agile Software Development Methodology.
- Excellent oral and written communication, including presentation skills.
Benefits
We offer a range of benefits, including:
- RMG Share Schemes – partnership and matching share offer.
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
- Discounts and offers – over 800 offers to help save on groceries, days out, holidays, and household bills.
- Sick pay – supportive and generous company sick pay.
- Your Wellbeing – access to services and tools to support physical and mental health, financial, and social wellbeing.
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