Business Intelligence Solutions Professional
4 weeks ago
AlphaSense is the leading provider of industry intelligence for businesses, consultants, investors, and anyone seeking to understand where markets, countries, or companies are headed.
We curate the most comprehensive collection of market reports and services updated daily. With over 350 publishers covering every sector of the economy as well as emerging industries, our clients stay informed and ahead of the competition.
Role SummaryWe are looking for a highly skilled Business Intelligence Solutions Professional to join our team. This role will be responsible for providing real-time customer support via live-chat, phone, and email. The successful candidate will also conduct in-depth research on inbound leads, respond to them in a timely manner, and schedule regular follow-ups for qualification following agreed company policies.
This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service and driving business growth through data analysis and insights.
Key Responsibilities- Provide real-time customer service via live-chat, phone, and email.
- Conduct in-depth research on inbound leads that route through to you and respond to them in a timely manner and schedule regular follow-ups for qualification following agreed company policies.
- Utilize CRM to record client activities, schedule follow-up actions, and knowledge sharing.
- Closed all transactional opportunities directly and hand-off subscription opportunities to an assigned Account Manager.
To succeed in this role, you will need:
- A strong understanding of business intelligence and market research.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Familiarity with CRM software and data analysis tools.
We offer a competitive salary of $85,000 per year, plus additional benefits such as medical insurance, retirement plan, and paid time off.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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