Customer Support Professional

7 days ago


Warrington, Warrington, United Kingdom Grupo Tradebe Full time
Role Overview

This is an exceptional opportunity to join Grupo Tradebe as a Customer Support Advisor, providing outstanding support to customers throughout the end-to-end process. The role involves ensuring excellent communication with Sales, Operations, and Finance teams, and keeping customers informed at all times. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely manner.

Main Responsibilities

* Providing personalised customer support across multiple telephony channels
* Communication with customers via telephone, email, live chat, and written correspondence
* Processing customer sales orders, dealing with customer requests, and using multiple systems on a day-to-day basis
* Achieving customer Service Level agreements and business Key Performance Indicators
* Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs

Key Skills and Qualifications

* Excellent communication skills - both verbal and written
* Established experience in a customer-focused environment, demonstrating exceptional customer support skills
* Ability to follow, understand multiple and complex processes
* Problem-solving, logistical thinking, with strong attention to detail
* Effective administration, planning, data accuracy, numeracy, and organisation skills
* Results-oriented
* Good IT/computer skills, MS Office including Excel and Outlook, advanced Excel beneficial

Salary and Benefits

The salary for this role is estimated to be around £25,000 per annum, plus a range of benefits, including 25 days holiday + Bank holidays, bonus structure, life assurance, contributory pension plan, subsidised bus pass for Warrington network, subscription to the onsite gym at a heavily discounted rate, dress down Fridays, eye care vouchers, well-being, and employee assistance, discounted shopping vouchers and other fantastic deals.

  • Warrington, Warrington, United Kingdom P3 Search & Selection Full time

    Senior Customer Support Professional Job DescriptionP3 Search & Selection is seeking a highly skilled Senior Customer Support Professional to join our team in Daresbury. In this role, you will be responsible for leading a team of customer service representatives, assisting customers through the delivery journey, and working closely with the transport team to...


  • Warrington, Warrington, United Kingdom Page Personnel Sales Full time

    About This RoleWe are seeking a highly motivated and experienced customer service professional to join our team at Page Personnel Sales.As a Senior Customer Support Professional, you will be responsible for providing exceptional customer support and contributing to customer experience.You will work closely with our clients to understand their needs and...


  • Warrington, Warrington, United Kingdom Creative Support Ltd Full time

    About the Role: We are seeking a Relief Support Professional to join our team in Warrington, Cheshire. This is an excellent opportunity for a highly motivated and enthusiastic individual to provide person-centred support and care to individuals with learning disabilities, autism, mental health needs, and complex requirements.Key Responsibilities:Support...


  • Warrington, Warrington, United Kingdom Talos Full time

    Ambassador of Excellence at TalosWe are on the hunt for a dedicated individual to become the voice of Talos, providing top-notch customer support and navigating complex customer systems. As an Airport Customer Service Agent, you will embody our values of excellence, innovation, and teamwork.Your responsibilities will include handling customer inquiries,...


  • Warrington, Warrington, United Kingdom Creative Support Ltd Full time

    We are seeking a highly motivated Care Support Professional to join our Warrington Supported Living Service in Cheshire.The ideal candidate will have a minimum of two years' experience in providing care and support to people with learning disabilities and other needs.You will provide high-quality, individualised, person-centred support for all service users,...

  • Support Professional

    4 weeks ago


    Warrington, Warrington, United Kingdom Creative Support Full time

    At Creative Support, we are committed to providing exceptional support services to individuals with diverse care needs. As a Relief Support Worker in Warrington, Cheshire, you will be part of our dedicated team that enables people to lead fulfilling and happy lives.We are seeking highly motivated and enthusiastic individuals who can provide person-centred...


  • Warrington, Warrington, United Kingdom Creative Support Full time

    Why Choose Creative Support?Creative Support is a leading provider of care services, with a reputation for delivering high-quality care and support. We are committed to empowering individuals with learning disabilities and/or autism to live independently and make informed decisions about their lives.We believe that every individual deserves the chance to...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Job OverviewThis is a customer-facing role where you will provide telephone support and basic vehicle diagnosis, utilizing your strong customer-focused background, excellent organizational skills, and effective communication.Main ResponsibilitiesDeliver repair solutions to customersMaintain a customer-centric approach in all interactionsUtilize PC literacy...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Salary and BenefitsWe offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, as well as an annual bonus opportunity of up to 10% of base salary. You will also enjoy 25 days holiday per year, plus bank holidays, and a flexible benefits package that includes pension, discounts at popular retail brands, and access to health and...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Client Support Professional to provide exceptional customer service and support at beBee Professionals in the United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when necessary.Process...


  • Warrington, Warrington, United Kingdom Getting In Limited Full time

    Job DescriptionAs an IT Support Professional with Getting In Limited, you will be working as part of a dynamic IT Service Desk team, providing an outstanding IT service to the organization. Your primary responsibilities will include delivering desktop, remote, and infrastructure support via the ServiceDesk ticketing system to a large user base.You will be...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Job Description:In this challenging yet rewarding role, you will be responsible for delivering exceptional customer service to CV-Library's clients. You will work closely with the sales team to provide administrative support, ensuring seamless communication and efficient processes. Additionally, you will be expected to provide occasional reception cover and...


  • Warrington, Warrington, United Kingdom Skipton Building Society Full time

    Company OverviewSkipton Building Society is a mutual organisation, owned by our members. We're committed to helping more people have a home, save for life ahead, and support long-term financial wellbeing.About the RoleWe're seeking an exceptional Customer Service Consultant to join our team in Warrington. As a key member of our branch team, you'll be working...


  • Warrington, Warrington, United Kingdom Vestas Full time

    Vestas Career Opportunity Are you a detail-oriented and results-driven professional looking for a new challenge? Do you have a passion for providing exceptional customer service and technical support? If so, we invite you to apply for the position of Customer Technical Support Manager at Vestas. About the Role In this role, you will be responsible for...


  • Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time

    About the JobSolus Accident Repair Centres is seeking an experienced Technical Support Professional to join our team. In this role, you will play a vital part in ensuring the seamless operation of our Aviva Fulfilment Centre, working collaboratively with our skilled AFC Technical team to achieve outstanding results. Key Responsibilities:The Role:You will be...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    About the JobWe are looking for a sales-driven professional to join our team in Cheshire Oaks.This role involves providing exceptional customer service and building strong relationships with customers.You will be responsible for representing the brand and promoting our products to customers.Main Responsibilities:Deliver outstanding customer service by...

  • Support Professional

    3 months ago


    Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Support Worker OpportunitybeBee Professionals in Warrington is seeking a dedicated Support Worker to join our team. This role involves providing support to individuals with disabilities in their daily activities and personal development.Key Responsibilities:Deliver daily living support and encourage independence in service users.Implement and monitor care...


  • Warrington, Warrington, United Kingdom Meridian Business Support Full time

    Role DescriptionWe are seeking a skilled Child and Adolescent Therapist to join our team in Warrington, Manchester.The ideal candidate will have experience working with children and adolescents in need of mental health support and be qualified in systemic family therapy.Key Responsibilities:Working closely with healthcare professionals to ensure...


  • Warrington, Warrington, United Kingdom Creative Support Full time

    About the RoleCreative Support is seeking a skilled and dedicated Support Worker to join our team in Warrington. As a Support Worker, you will play a vital role in supporting individuals with learning disabilities and/or autism to live independently and participate fully in their community.You will work closely with the individuals we support, their...


  • Warrington, Warrington, United Kingdom Sanctuary Group Full time

    We are seeking a dedicated and compassionate Customer Support Advocate to join our team at Sanctuary Supported Living.About the Role:As a Customer Support Advocate, you will play a vital role in providing high-quality support services to our customers with mental health needs, empowering them to maximise their own potential and live independently.Your Key...