Machine Distribution Operations Manager
5 days ago
About the Role:
We are seeking a skilled and experienced Service Coordinator to join our team at Black Fox Solutions. As a key member of our administration team, you will be responsible for managing customer accounts, processing orders and quotes, and coordinating with engineers and external contractors.
Key Responsibilities:
- Manage customer relationships, respond to queries, and resolve any issues in a timely manner, ensuring high levels of customer satisfaction.
- Process and manage orders, quotes, and invoices accurately and efficiently, using industry-standard software.
- Plan and schedule works, including coordination with engineers and external contractors, to ensure timely completion and minimal disruption.
- Monitor and report on contractual performance, ensuring compliance with agreed terms and conditions.
- Coordinate the hire fleet, ensuring optimal utilization and maintenance, and reporting any issues or concerns to management.
- Perform all associated administrative tasks, including data entry, record-keeping, and reporting.
Requirements:
- Previous experience in a similar administration role, preferably in the industry of machine distribution.
- Strong organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues.
What We Offer:
A competitive salary range of £27,000 - £34,000 per annum, depending on experience, plus a range of benefits and opportunities for professional development.
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