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Sales Associate

2 months ago

Swindon, Swindon, United Kingdom Frasers Group Full time

About FLANNELS

FLANNELS is the luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels.

Our Vision

We strive to provide an elegant simplicity, ensuring that nothing detracts from the brands we represent.

Job Overview

We are seeking exceptional Sales Assistants to join our team, who will be responsible for delivering a high level of customer service and ensuring a seamless shopping experience.

Key Responsibilities

  • To greet customers with a sincere and warm welcome, ensuring they are aware of your assistance.
  • To ask open questions to understand customers' needs and preferences.
  • To recommend, select, and locate merchandise that meets customers' needs.
  • To provide information about in-store offers, promotions, and store cards.
  • To receive and process cash and card transactions efficiently.
  • To stay up-to-date on the latest trends and product knowledge.
  • To maintain a customer-friendly and customer-focused environment at all times.
  • To guarantee a high level of customer service at all times.
  • To educate and guide customers about FLANNELS, its brands, and products.
  • To offer alternatives and add-on sales as necessary.
  • To ensure store standards are met and the store is prepared for the next trading day.
  • To comply with all FLANNELS policies and procedures.

Requirements

  • Excellent communication skills.
  • Able to work effectively within a team environment.
  • Customer-focused.
  • High level of personal energy to drive projects to completion.
  • Confident and assertive.
  • Positive and enthusiastic with a can-do attitude.
  • Passion for fashion retail.
  • Professional manner.
  • Fashion-conscious and trend-aware.
  • Flexible and reliable.

Additional Information

This role has no guaranteed hours of work, and hours can vary from week to week.