CRM Implementation Specialist

2 days ago


London, Greater London, United Kingdom Attio Limited Full time

Unlock the Future of CRM

We're looking for a skilled Crm Implementation Specialist to join our team at Attio Limited. As a key member of our customer success team, you will be responsible for ensuring our customers get the most out of our revolutionary CRM platform.

The successful candidate will have excellent communication skills, a deep understanding of CRM technology, and the ability to work with customers in a commercial context. This role requires strong analytical skills, problem-solving abilities, and the capacity to think critically. You will also need to be comfortable working with APIs, JSON, and basic programming concepts.

In this role, you will be expected to:

  1. Work directly with new customers via video call, email, and live chat to ensure their success with our CRM platform.
  2. Become an expert in our product and the general sales-tech ecosystem to help customers deploy a tailored CRM stack.
  3. Design and develop programs to support customer onboarding at scale, including user guides, documentation, onboarding emails, and office hours.
  4. Identify opportunities to expand our impact and collaborate with Sales and Customer Success teams to nurture growth.
  5. Work collaboratively with internal teams to address and resolve customer product issues.
  6. Gather client feedback and insights to contribute to the continuous improvement of our product.

We believe the right person will have the following attributes:

  1. Committed to delivering exceptional results.
  2. Thoughtful in their approach to problem-solving.
  3. Resourceful in developing scalable solutions.
  4. Resilient in supporting diverse customer needs.

This is a full-time position based in London, with flexible working arrangements and competitive salary £55,000-£65,000. We offer equity in our early-stage tech company, Apple hardware, regular team events, and opportunities for career growth.



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