Senior Campaign Coordinator

21 hours ago


Chippenham, United Kingdom New Resource Group Full time

About the Role

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We are seeking an experienced Senior Campaign Coordinator to join our team at New Resource Group. This is a fantastic opportunity for a skilled professional to take on a challenging role and make a real impact in our fundraising efforts.

The successful candidate will be responsible for managing campaigns from start to finish, ensuring timely and successful delivery of fundraising initiatives. They will act as the main point of contact for all campaign and operational matters specific to designated accounts.

This role offers two days remote working per week, providing a great work-life balance. If you are a motivated and organized individual with excellent communication skills, we would love to hear from you.

Key Responsibilities:

  • Demonstrate a thorough understanding of client campaign requirements and prepare briefs for internal teams.
  • Monitor and manage agreed campaign schedules to ensure milestone dates are met.
  • Manage campaign related feedback between internal teams and clients.
  • Investigate and resolve queries/tickets raised by clients.
  • Complete campaign health checks and regularly review outstanding tickets for designated client accounts.
  • Owning and updating client operational specifications.
  • Be a Client Subject Matter Expert (SME) for internal teams on operational matters.
  • Manage, organise and co-ordinate client status calls.
  • Attend client meetings, as required.
  • Monitor client stock levels and re-order existing stock, including quotations, as necessary.
  • Manage client raffle draws and maintain Royal Mail Freepost Information.
  • Provide relevant client feedback to Account Management, where opportunities known, to maximise revenue from each client.
  • Prepare campaign debrief information for Quarterly Business Reviews.
  • Record billable activity for tasks completed.
  • Evaluate that all working practices are carried out within agreed standard operating procedures.

Candidate Qualities:

  • A high level of accuracy and attention to detail.
  • Excellent good planning and organisational skills.
  • Effective multitasking and ability to balance priorities to meet agreed deadlines.
  • Ability to gather information from various sources effectively.
  • Pragmatic problem-solving skills.
  • Good communication skills, including listening, verbal, written, report writing, presentations, etc.
  • Able to influence others effectively.
  • A team player who works well with others.
  • Minimal supervision required and self-motivated.
  • Client and service-focused.
  • Ability to remain calm and measured in pressurised situations.
  • Comfortable working with evolving processes and procedures.

Technical Skills:

  • Fully computer literate (MS Word, Excel, SharePoint).
  • Experience in business-to-business customer-facing roles.
  • Able to brief other teams on requirements.

Salary Range: £35,000 - £45,000 per annum.



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