Senior Pension Scheme Administrator Lead

6 days ago


Bristol, Bristol, United Kingdom Gallagher Full time

About the Role



We are seeking a highly skilled and experienced Principal Pension Project Analyst to lead project work for occupational pension schemes. As a key member of our team, you will be responsible for ensuring service delivery to a high standard and within agreed deadlines.

Key Responsibilities


  • Lead all aspects of a portfolio of projects, ensuring timely completion and high-quality results.
  • Supervise, train, coach, and mentor a team of up to three staff members.
  • Deputise for the Portfolio Team Leader as required.
  • Provide support to team members and assist the Portfolio Team Leader in their duties.
  • Attend trustee and client meetings as necessary.
  • Assist client account managers with vital documentation.
  • Ensure client work is processed accurately and on time, meeting agreed deadlines.
  • Prioritise workloads to maintain Service Level Agreements.
  • Manage non-standard client and member queries.
  • Identify opportunities for process improvements and support senior staff in their implementation.
  • Complete daily timesheets and update agreed goals on a quarterly basis.
  • Provide feedback on staff performance, highlighting any concerns to the Portfolio Team Leader.


Requirements

To be successful in this role, you will need:


  • A minimum of 5 years' experience in occupational pension scheme administration, including team management and mentoring.
  • At least 3 years' experience as a Senior Project Analyst.
  • Experience in pensions project work or bulk exercises is desirable but not crucial.
  • CPC or PMI qualification (or working towards) is desirable but not crucial.
  • A logical approach to problem-solving with attention to detail.
  • Excellent written and verbal communication skills, with the ability to engage expertly via letter, email, and telephone.
  • Confidence in providing feedback and liaising with clients.
  • A strong dedication to delivering outstanding service to clients, members, and management.
  • Self-motivated, capable of working independently, and willing to nurture change and efficiency.
  • Proficiency in Microsoft Office and pension administration systems.


What We Offer

As a valued member of our team, you can expect:


  • A competitive salary.
  • A wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • A defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top up.
  • Health cash plan or Private medical insurance.
  • Three fully paid volunteering days per year.
  • Employee Stock Purchase plan, offering company shares at a discount.
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership, with over 3,000 gyms nationally.
  • Season ticket loan.
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase.


About Us

Gallagher is a leading global insurance, risk management, and consulting services company. We are committed to providing outstanding service to our clients, members, and management, and we believe that our employees are the key to our success.

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