Senior Business Solutions Consultant

4 days ago


London, Greater London, United Kingdom Just Group plc Full time
About the Role

We are seeking a highly skilled Senior Business Solutions Consultant to join our team. This role will play a critical part in bridging business objectives with technology solutions, supporting the delivery of new consumer technology and processes that drive growth and customer loyalty.

As a Senior Business Solutions Consultant, you will be instrumental in leading business analysis activities, driving the rapid and effective design and delivery of solutions aligned with HUB Group's strategic, consumer-centered objectives. You will collaborate with stakeholders to understand desired business outcomes, analyze complex business needs, and develop solutions that integrate seamlessly with our consumer websites and mobile apps.

Key Responsibilities

  • Analyze customer journeys across digital and offline touchpoints, ensuring that the solutions support a unified and engaging experience for digital first users.
  • Develop solutions that enhance the digital customer journey and support acquisition, retention, and engagement strategies.
  • Oversee data mapping, migration, and API integrations to provide a real-time, holistic view of customer interactions across touchpoints.
  • Monitor the performance of new capabilities post-integration, identifying and resolving issues to optimize system efficiency and consumer experience.

Requirements

  • Evidenced certification of Analysis standards preferred.
  • Product owner, project and change management related professional qualifications are desirable but not essential.
  • CRM Expertise: Deep knowledge of CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, with experience integrating CRM systems with consumer-facing websites and mobile apps.
  • Technical Skills: Familiarity with integration techniques, including API management, data mapping, and migration processes.

Company Benefits

  • A competitive salary of £60,000 - £80,000 per annum.
  • Pension Scheme and Life Assurance.
  • 25 Days Annual Leave plus an Additional Day on your Birthday.
  • Private Medical Cover and Income Protection.
  • A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets.
  • Opportunity to progress within your career both in-role and within the company.

About Us

We are a FTSE 250 Financial Services company who specialize in retirement solutions. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Our world is moving pretty quickly, and we need talented individuals like you to help us achieve our goals.



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