Support Desk Team Leader

4 weeks ago


Droitwich, Worcestershire, United Kingdom Airband Full time
About the Role

We are seeking an experienced Support Desk Team Leader to lead our team of technical experts in providing exceptional support services to our customers.

As a Support Desk Team Leader, you will be responsible for managing a team of senior technicians and technicians who are accountable for remotely servicing, maintaining, and upgrading our wireless network.

You will be responsible for leading the team to respond to customer network issues, providing technical support and troubleshooting to meet deadlines and technical resolution.

Key Responsibilities
  • Established experience in a team leader or supervisory based IT or support role
  • Key skills in people and individual development, managing people performance and empowering a team to work cohesively
  • Tech savvy with a good understanding of computer systems, mobile devices, and other tech products
  • A background that demonstrates leading, coaching, and overseeing team SLAs, targets, and how to achieve these
  • A customer-oriented individual who can respond across a wide range of business divisions
What We Offer
  • 25 days of paid leave a year rising to 30 plus bank holidays with service
  • 5% Airband pension plus a minimum 3% employee contribution
  • Customer referral bonus - a thank you for every customer you send our way
  • Hybrid working - a mix of working from home and in the office
  • Free broadband - if you are in our coverage, you can benefit from free broadband with us
  • 20% off your monthly line rental on EE's phone, tablet, SIM only, or mobile broadband plans
  • Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance
  • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, and more
About Airband

Airband is an internet service provider bringing high-speed broadband to rural communities across the regions we operate.

We have invested heavily in new wireless technologies to deliver fast download speeds within rural areas, and our customers love it.



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