Sample Dispatch Service Lead

6 days ago


Cambridge, Cambridgeshire, United Kingdom Avantor Full time
Job DescriptionThe Opportunity:
Avantor is seeking a knowledgeable and experienced Sample Dispatch Service Lead to join our team. In this role, you will take ownership of managing on-site operations and leadership of a team of 7 associates who provide a variety of scientific services across two customer locations.
This is a full-time, permanent position based at a brand-new facility located at the customer site, which will be your primary location. In addition, you will oversee operations at a nearby location. Along with a competitive salary, we offer a range of benefits, including a pension scheme, private medical and dental care, and an additional day off for your birthday.
This role combines office work with time spent in the logistics area and includes the manual handling of boxes weighing up to 20kg.
Working hours: Monday to Friday, core hours
The Team
You'll manage a team of seven Sample Dispatch Technicians who support the operations of the Sample Dispatch Unit, including packing and shipping materials such as chemicals, dangerous goods, and human specimens. As part of the Logistics Service Leads Team, you will be one of our Subject Matter Experts. You'll be part of our Laboratory and Production Services department, which supports major pharmaceutical companies and laboratories worldwide in Research and Development within the Life Sciences industry.
What We're Looking For
  • Education: A Bachelor's degree in a relevant discipline, or equivalent experience in logistics/supply chain
  • Experience:
  • At least 2 years of proven people management of small to medium-sized teams
  • In-depth shipping knowledge, preferably within the pharmaceutical industry
  • Knowledge of IATA/IMDG/ADT regulations, (relevant qualifications preferable)
  • Strong knowledge of customs, import and export regulations
  • Expertise in Health and Safety requirements with an understanding of managerial responsibilities
  • Experience of working with ServiceNow and SAP
  • Exceptional communication skills with the ability to converse and present material at all levels, both verbally and in writing and through presentations using various IT systems, particularly Microsoft Excel and PowerPoint

How You'll Thrive and Create an Impact
  • Take overall accountability for the leadership, development, and line management of a team of 7 Avantor on-site employees, providing logistics services across two different sites.
  • Oversee daily operations and performance delivery of your team, ensuring adherence to all IATA/IMDG/ADR regulations to maintain a high standard of safety and compliance.
  • Utilize the ServiceNow Workplace Service Delivery application to effectively manage dispatch requests and optimize workflows
  • Serve as the primary point of contact for your team, offering support with complex queries related to technical knowledge, scientific processes, or customs shipping documentation
  • Manage deviations, Corrective and Preventive Actions (CAPAs), and Change Controls to ensure continuous improvement and adherence to quality standards
  • Participate in the preparation for regulatory inspections by escorting inspectors during audits and providing necessary documents and explanations regarding processes and facilities.

At Avantor, we are committed to helping you on your career journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. We are proud to be an equal opportunity employer.

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