F&B Experience Manager

2 days ago


Manchester, United Kingdom The Alan Full time
About the Role

We are seeking an experienced Food Service Team Lead to join our team at The Alan, a dynamic hotel in the heart of Manchester. As a key member of our operations team, you will be responsible for leading the F&B team with a positive attitude, creating a welcoming and seamless service experience for our guests.

This role requires strong communication skills, quick thinking, and problem-solving abilities to handle guest needs on the fly. You will also be responsible for overseeing daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.

Key Responsibilities
  • Lead the F&B team with a positive vibe, helping create a welcoming and seamless service experience.
  • Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.
  • Support and guide the team, helping with training and encouraging everyone to deliver their best.
  • Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
  • Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating.
  • Monitor stock levels and assist with inventory, ensuring we're set up for success every shift.
  • Help with scheduling and shift planning, making sure the team is prepared and ready to go.
What We Offer

We offer a comprehensive benefits package that includes:

  • Discounted hotel room rates for you and your friends & family.
  • An additional day's leave for your birthday.
  • Enhanced Maternity, adoption & shared parental leave.
  • Course Sponsorship.
  • 30% F&B discount at RBH hotels.
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Life Insurance.
  • Employee Assistance Programme.
  • Social and wellness events and activities all year round.
  • Free meals on duty saving you over £1000 per year.

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