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Service Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Orwell Housing Full time

Job Summary

Orwell Housing is seeking a highly skilled and compassionate Service Manager to lead our Young Women's Service. As a key member of our team, you will be responsible for delivering a strengths-based support service that places our customers at the centre of all that we do.

Key Responsibilities

  • Lead on the delivery of a high-quality support service that meets the needs of our customers.
  • Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.
  • Develop and implement effective housing management strategies to maximize income and ensure good budgetary control.
  • Ensure the delivery of a safe environment that adheres to all health and safety legislation and embeds safe processes and policies.
  • Build and maintain strong relationships with local partners and stakeholders to enhance and support our service delivery.
  • Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.

Requirements

  • Leadership qualification or willingness to gain a qualification in a relevant field.
  • GCSE Maths and English (grades A-C / 9-4 or equivalent).
  • A full driving licence is essential.

What We Offer

  • 22 days annual leave (pro rata) plus bank holidays.
  • Retail discounts via our rewards platform.
  • Reward and recognition awards.
  • Free DBS checks, Hepatitis, and Flu vaccination.
  • Cashback Health plan.
  • Access to Blue Light Card - membership fees apply.
  • Ongoing training and development opportunities.
  • Wellbeing programme.

Orwell Housing Association

We are committed to safeguarding and safer employment and the principles of empowerment. Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

We are proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.