Technical Team Manager

24 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Technical Team Manager

We are seeking a highly skilled Technical Team Manager to join our team at bet365. This is an exciting opportunity for a motivated individual with experience in managing technical teams.

Key Responsibilities:

  • Taking accountability for all Unified Communication services, upgrades, changes and service improvements, ensuring operational stability is paramount.
  • Managing all changes, to identify risk and operational impact.
  • Managing a team of technical engineers by overseeing all work and ensuring that all project work and small tasks are completed within a timely manner.
  • Maintaining an up-to-date resource plan, ensuring work is scheduled and planned.
  • Managing all incidents, problems and changes in line with our ITIL framework, to ensure all SLAs and KPIs are not breached.
  • Ensuring all documentation for Service Continuity, Incident Response Plans and Technical Diagrams are kept up to date and maintained.
  • Conducting regular one to ones, to ensure agreed processes are understood and followed.
  • Driving forward training requirements and creating training plans.
  • Managing service roadmaps, consistently reviewing growth and consumption.
  • Presenting reporting packs to demonstrate platform health, version control and feature changes.

The ideal candidate will have extensive experience managing a technical team, knowledge of Unified Communication technology and excellent communication skills. The salary for this position is estimated to be around £80,000 - £110,000 per annum, depending on location and experience.



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