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Customer Service Ambassador
1 month ago
Delivering Exceptional Guest Experiences
We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at DoubleTree by Hilton Oxford Belfry. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience from the moment they arrive.
Your Key Responsibilities:
- Ensure all guest enquires/complaints are dealt with in a friendly and professional manner
- Assign rooms, take payments and perform general administrative duties
- Provide exceptional customer service and ensure guest satisfaction throughout their stay
What We Offer:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Hilton Worldwide discounts
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Requirements:
- Passion for customer service
- Experience in a customer-facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
About Us:
DoubleTree by Hilton Oxford Belfry is a 4* hotel located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel features a Spires restaurant, bar & lounge area, and offers afternoon tea, private dining, and meetings and event spaces. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.
