Retail Customer Service Associate

1 week ago

Paisley, Renfrewshire, United Kingdom Royal Voluntary Service Full time

About the Role:

Royal Voluntary Service is seeking a skilled Retail Customer Assistant to join our team at RVS Cafe, Royal Alexandra Hospital. As a Retail Customer Assistant, you will be responsible for providing exceptional customer service, operating the till, and maintaining a high level of cleanliness in our busy retail cafe.

Key Responsibilities:

  • Provide friendly, helpful, and efficient service to customers at all times
  • Welcome customers, inform them about specials or new products, answer questions, and accept orders and payments
  • Operate the till and cash up
  • Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards
  • Ensure all stock and displays are replenished regularly and order supplies as needed

Requirements:

  • Previous experience in a retail or cafe environment is an advantage, but training will be given
  • Knowledge of EPOS/till systems is beneficial
  • General administrative processes knowledge is a plus
  • Ability to deliver outstanding customer service
  • Great communication skills
  • Excellent organisational skills
  • Familiarity with email and internet is required
  • Good literacy and numeracy skills
  • A flexible approach towards working hours

Benefits:

  • Competitive salary of £11.72 per hour (FTE £21,396 per annum)
  • 26 days holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
  • Ten weeks company sick pay following successful completion of probation
  • A great pension scheme
  • 2 x Salary Death in Service Benefit, subject to qualification
  • Enhanced Family Leave schemes
  • An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
  • A 24-hour doctor line, financial support with dental/optical and other therapies
  • A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
  • Extensive online and on-the-job training to ensure success in the role
  • Opportunities to discuss flexible working
  • Opportunities to develop new skills and progress your career

About Royal Voluntary Service:

Royal Voluntary Service is a charity that provides support to people in need, with a focus on hospital cafes, shops, and trolleys. We are committed to building inclusive and diverse teams and celebrate difference. If you are passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.

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