Claims Associate

1 week ago


Chelmsford, Essex, United Kingdom Office Angels Full time
Claims Associate Job Description

Job Summary: We are seeking a highly organized and proactive Claims Associate to join our team at Office Angels. As a Claims Associate, you will be responsible for managing all aspects of third-party claims from notification to conclusion.

Key Responsibilities:

  • Thoroughly investigate and manage all parts of a third-party claim.
  • Provide exceptional customer service in accordance with company policies and procedures.
  • Ensure accurate payment calculations and adherence to company policies and procedures.
  • Attend internal team meetings and update company databases.
  • Investigate and resolve claims in a professional and timely manner.
  • Manage customer expectations by prioritizing work to resolve disputes.
  • Create accurate records on the company system.
  • Maintain high-quality service standards and productivity levels.
  • Identify opportunities for skill improvement and attend in-house and client review meetings.
  • Assist with internal and external auditing.

Requirements:

  • Experience working within claims.
  • Ability to investigate and negotiate liability disputes.
  • Accurate assessment of General Damages.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • Proactive mindset and willingness to learn.

About Us: Office Angels is a well-established and professional company based in Chelmsford. We offer a dynamic and supportive work environment, with opportunities for career progression and professional development.


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