Senior IT Support Specialist

3 weeks ago


Nationwide, United Kingdom Michael Page Full time
Job Title: Senior IT Support Analyst

This is a key role within our Technology Department based in the Melton Offices. The successful candidate will be responsible for providing expert IT support with the experience and ability to work alone on site.

Job Summary

We are seeking an experienced IT Infrastructure Support Technician to join our team. As a Senior IT Support Analyst, you will be responsible for providing 1st and 2nd line technical support to users, monitoring and prioritizing user requests, and ensuring all user tickets are assigned, responded to, and closed off within SLA.

Key Responsibilities
  • Diagnosing software and hardware problems, as well as undertaking repairs and upgrades.
  • Monitoring alerts and acting as first response, escalating where required.
  • Monitoring and maintaining backup systems across the business.
  • Assisting in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
  • Computer, Tablet, and mobile phone builds, rebuilds, and configuration.
  • Telephony configuration and management.
  • Office 365 Support.
  • Providing support when required to the broader IT team including Infrastructure, Software, and Security Teams.
Requirements

We are looking for an experienced IT Infrastructure Support Technician who has:

  • Excellent understanding of Windows 7, 10, and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
  • Experience of Microsoft Office 365 support.
  • Excellent communication and problem-solving skills.
  • Familiarity with Windows Server, including Active Directory, Linux, VMware, and backup systems would be beneficial but not required as on-the-job training will be provided.
What We Offer

A competitive annual salary of between £30,000 - £33,000 and a comprehensive benefits package (TBC). Please note this role requires the successful applicant to work fully on site / no hybrid working. Please note this role does not support candidates requiring sponsorship.



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