Store Operations Manager

2 months ago


Salisbury, Wiltshire, United Kingdom DFS Furniture Ltd Full time
About the Role

We are seeking a highly motivated and experienced Branch General Manager to join our team at DFS Furniture Ltd. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Lead by example in delivering exceptional customer experiences, ensuring that every customer interaction is positive and memorable.
  • Develop and implement strategies to improve sales performance, customer engagement, and team productivity.
  • Coach, mentor, and develop a high-performing team, providing regular feedback and coaching to help them achieve their goals.
  • Manage store operations, including inventory management, stock control, and visual merchandising.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Monitor and analyze sales data, customer feedback, and market trends to inform business decisions.
Requirements
  • Proven track record of success in a leadership role, with experience in retail or a related industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Passion for delivering exceptional customer experiences and driving business growth.
What We Offer
  • A competitive salary and bonus structure.
  • Opportunities for career development and professional growth.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • A dynamic and supportive work environment, with a team of experienced professionals.


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