Senior Technical Consultant

1 month ago


London, Greater London, United Kingdom Pendo Full time

Job Summary

Pendo is seeking a highly skilled Sr. Professional Services Consultant to join our team. As a key member of our Professional Services team, you will be responsible for delivering exceptional customer value through technology consulting, transformation, and change management.

Key Responsibilities

  • Lead Customer Engagements
    • Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
    • Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
  • Drive Transformation & Change Management
    • Utilize your expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
    • Advocate for change and influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic goals.
  • Technical Consulting & Solution Design
    • Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation and ongoing success.
    • Provide technical expertise in areas such as setup, authentication, analytics, and more, translating complex concepts into actionable business solutions for customers.
  • Customer Advocacy & Relationship Building
    • Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
    • Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends.
  • Mentorship & Team Leadership
    • Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.
    • Drive operational efficiency within the Professional Services team by creating reusable assets, frameworks, and contributing to the evolution of delivery methodologies.

Requirements

  • Technology Consulting Expertise
    • 5+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
  • Transformation & Change Management
    • Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
  • Technical Acumen
    • Strong proficiency in CSS, HTML, or similar web technologies, with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.

About Pendo

Pendo is a leading provider of product experience software, helping companies deliver exceptional customer value through technology consulting, transformation, and change management. If you are a motivated and experienced professional with a passion for delivering exceptional customer value, we invite you to join our team and help shape the future of our customer engagements.



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