Insurance Claims Specialist

We are seeking a highly motivated and customer-focused individual to join our Service and Sales Team at our Portsmouth Lakeside office. As an Insurance Partner, you will play a key role in delivering exceptional customer service and ensuring a seamless experience for our policyholders.

1. Provide timely and effective support to customers via phone and email
2. Manage customer relationships throughout the policy lifecycle
3. Renew and sell new insurance policies, while maintaining a consistent and energetic approach
4. Liaise with veterinary practices, breeders, and affinity partners to facilitate claims processing
5. Produce high-quality correspondence and documents for customers and stakeholders

We are looking for someone with a passion for delivering exceptional customer service, who is resilient in a fast-paced environment and able to work well under pressure. Previous customer service experience is essential, and a willingness to learn and be part of a dynamic team is a must.

1. Collaborative and fast-paced work environment
2. Competitive salary progression scheme
3. 25 days annual leave plus Bank Holidays, with the option to purchase additional days
4. Health Cash Plan
5. Onsite free car parking and free shuttle bus from central Portsmouth locations
6. Modern Lakeside office with Wellness Wednesday and Street Food Thursdays
7. Employee discount and cashback scheme
8. Life Assurance (4x annual salary)
9. Structured learning and development pathway
10. Employee referral program

Full-time, 37.5 hours per week on a 3-week rotational shift pattern. Please note that no holiday can be taken within the first 4-6 weeks of training.