Senior IT Operations Manager
3 weeks ago
Job Title: Senior IT Operations Manager
About the Position:
CV-Library is recruiting a highly skilled Senior IT Operations Manager to lead our team. This is a full-time role offering a competitive salary of £42,500 - £45,000 per annum.
Job Overview:
The selected candidate will be responsible for overseeing the delivery of IT services, ensuring seamless execution and adherence to industry best practices.
- Lead the development of Incident and Response strategies for Platforms and Applications.
- Negotiate and maintain relationships with key third-party providers to guarantee high-quality service delivery.
- Regularly assess team member performance and provide constructive feedback.
- Liaise with team members, develop their skills, and manage their performance appraisals.
- Identify and implement opportunities to enhance support services through process improvements, self-service solutions, or automation.
- Maintain a well-managed Knowledge Base and promote its use among team members to resolve incidents and service requests.
- Participate in the Duty Manager rotation and serve as an escalation point for critical incidents outside working hours.
- Analyze service metrics and generate informative reports for management.
- Familiarity with Service Management tools such as ServiceNow and Jira.
- Commitment to continually enhancing service quality.
- Strong passion for delivering exceptional service.
Required Skills and Qualifications:
Essential:
- Proficient in MS Office applications, particularly Excel and Word.
- Substantial experience in team leadership or line management.
- In-depth knowledge of IT fundamentals.
- Previous experience in customer-facing, customer service, or Service Management roles.
Desirable:
- ITIL V4.0 Foundation certification
- Comprehensive understanding of IT operations, encompassing Applications, Infrastructure, and Service Desks.
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