Client Relations Administrator
3 weeks ago
About the Role
We're seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator. In this role, you'll play a crucial part in managing designated firms and owning a range of responsibilities shared with your CRS colleagues across the department.
Fundamental to this role is customer service. You'll be responsible for maintaining a healthy balance between delivering on our customers' needs and expectations, while managing a dynamic and varied workload. You'll manage multiple queries through various channels, ensuring our service standards are met, and enabling our advisers to get the best outcome for their clients.
A Bit About You
You'll be a reliable and organized individual with the ability to manage your own time effectively and work well as part of a team. You'll take pride in providing exceptional customer service and be proactive in using your initiative to deliver exceptional service. Previous pension platform knowledge and experience would be highly desirable.
We're Looking for Someone Who:
- To be proactive and use their initiative to deliver exceptional service
- To identify and drive forward business improvements
- To plan and manage their workload to deliver the required service standards, and ensure their team works effectively together
- To maintain company values and branding through all communications and interactions
- To collaborate with and influence their colleagues and partners to achieve the best outcome for customers
- To take accountability, if issues arise, ensuring that things are seen through to the end
- To take ownership of their development, embracing all opportunities to learn and grow
About Us
We're Nucleus Financial Platforms, and we help make retirement more rewarding. Our people come first, whether it's our colleagues, or the advisers and customers we support. We know that working in partnership and collaboration leads to the best outcomes. We work hard and celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage. We've come a long way since then, but our mission remains just as focused. That's why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they'll be rewarded for their efforts, and more importantly, enjoy themselves at work.
Inclusion and Diversity at Nucleus
We really care about inclusion. It's not a tick-box exercise; inclusion and diversity are embedded in our culture and everything we do. It's a commercial imperative. It isn't about being PC; it's about being future-relevant and durable. We owe it to ourselves and the industry to ensure we're playing our part in creating a fair, balanced, and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives, and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives, and flexible working options.
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