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Customer Service Engineer

1 month ago

Tamworth, Staffordshire, United Kingdom https:www.energyjobline.comsitemap Full time
Job Summary:

We are seeking a skilled Customer Service Engineer to join our team at Finning (UK) Ltd. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Key Responsibilities:
  1. Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of the problem and current work situation.
  2. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
  3. Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Requirements:
  1. Work autonomously on own initiative as well as part of a team
  2. Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
  3. Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
  4. Effective problem solver with strong analytical skills
  5. Motivated and Dynamic Self-starter
What We Offer:
  • Salary £38,500 - £43,800
  • 25 days holiday (purchase up to 5 extra days holiday)
  • Annual Bonus
  • Annual Tool Allowance
  • Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
  • Access to company share scheme
  • Up to 7% pension (matched by company)
  • Refer a friend bonus
  • Employee reward platform (retail discounts and other employee rewards)
  • Life insurance
  • Laptop and phone, van
  • Industry leading CAT product training
  • Overtime