Sales and Service Operations Manager

2 days ago


Watford, Hertfordshire, United Kingdom Entain Group Full time

The Customer Experience Associate Director will play a critical role in shaping the future of customer experience at Entain Group. We're looking for a seasoned customer experience professional who can lead the development and implementation of innovative customer experience strategies that drive loyalty, retention, and advocacy.

About the role

This is an exciting opportunity for a highly motivated and experienced customer experience professional to join our dynamic team and make a lasting impact on our business. If you have a passion for delivering exceptional customer experiences and are skilled in developing and implementing CX strategies, we'd love to hear from you

Key responsibilities
  • Lead cross-functional teams to design and implement customer experience strategies that drive loyalty, retention, and advocacy.
  • Analyze customer feedback and sentiment data to identify areas for improvement and develop targeted solutions.
  • Maintain strong relationships with internal stakeholders to ensure seamless collaboration and communication.

$60,000 - $75,000 per annum (dependent on experience)

This role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement. As a key member of our team, you'll enjoy a range of perks, including flexible working hours, pension scheme, and access to exclusive employee discounts.



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