Customer Service Team Lead

3 weeks ago


Southampton, Southampton, United Kingdom GoHenry Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our members.

Key Responsibilities

* Lead a team of customer service representatives and provide guidance and support as needed
* Ensure that customer service representatives are meeting their performance targets and providing excellent service to our members
* Identify and address any issues or concerns that may be affecting customer service performance
* Collaborate with other teams to ensure that customer service is aligned with business objectives

Requirements

* Proven experience in supervising a team in a customer-facing environment
* Excellent communication and interpersonal skills
* Ability to analyze data and make informed decisions
* Strong problem-solving skills and ability to work under pressure

What We Offer

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

About GoHenry

GoHenry is a UK-based fintech company that provides financial education and tools to children and teenagers. We are committed to helping young people develop good money habits and achieve financial independence. If you are passionate about customer service and want to join a company that is making a positive impact, we encourage you to apply for this role.

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